Frequently Asked Questions
Find answers to all your questions about our services.
Yes. JAYCAB is a licensed travel agency operating under CKY Group, a member of TÜRSAB (Association of Turkish Travel Agencies) and an Authorized AJet Sales Agent. In addition, with our ongoing IATA membership process and global partnerships, we provide services in line with international standards.
No. We provide transfer services with our own fleet under our group brand Freeman, and we issue flight tickets directly through our own ticketing systems. By following the principle “We plan it, we operate it,” we ensure full operational control and service quality.
Our operations center operates 24/7 to ensure guest comfort. While our drivers focus on safe driving, our multilingual operations team communicates with guests via phone or WhatsApp, answers their questions instantly, and provides guidance to the driver when needed.
No. Our operations team tracks your flight in real time. Even in case of a delay, our driver will be waiting for you at your actual landing time. No extra charges apply for flight delays.
All vehicles in our fleet (Mercedes-Benz Vito, Sprinter, and sedan models) meet VIP standards. Leather seats, climate control, Wi-Fi, charging units, and complimentary refreshments are provided as standard.
No. In addition to being an Authorized AJet Agent, we can issue tickets for hundreds of national and international airlines such as Turkish Airlines, Pegasus, and SunExpress. We compare all available options to offer you the best route and price.
There is no need to wait for hours on airline call centers. For tickets purchased through JAYCAB, you can contact us directly, and we will handle changes or cancellations quickly on your behalf.
JAYCAB has special corporate agreements with hotels, particularly in Istanbul, the Mediterranean, and the Aegean regions. This allows us to offer exclusive rates and flexible cancellation conditions that are not available through standard online platforms.
Visa approval is solely at the discretion of the relevant country’s consulate. However, JAYCAB’s visa department prepares your application accurately and completely, minimizes the risk of rejection, and manages the entire process on your behalf.